Chops Grille & Tap House

Chops Rewards Privacy Policy

When you use our Website or other data collection tools or sources, personal information and certain information about your online or in-store transaction activity is collected. We use this information to determine our guests' preferences, to design initiatives to meet those preferences, to eliminate online hassles, and to generally make your in-restaurant and/or online Chop Grille & Tap House experience more satisfying. We recognize that the loyalty of our customers depends upon our relationships with them and we strongly support the rights of customers to maintain privacy of personal data. We want to make your guest experience online satisfying and safe. We want to provide you with the means to control your privacy and give you a way to voice questions or concerns you may have.

Declining Email Offers

When you join the Chops Rewards program, you are required to provide your email address and phone number. The program is an email-based program, using email as the distribution channel for all earned rewards, program benefits, program changes and update messages and all promotions and offers available to members. If you no longer wish to receive email communications from Chops Grille & Tap House, you will forfeit the ability to earn and use Chops Rewards points that you have earned. There are no alternative distribution methods for the above mentioned awards and communications besides email.

If you have opted in to receive email communications from Chops Grille & Tap House (and are NOT a Chops Rewards member) and wish to no longer receive those emails, you can click "unsubscribe" on any of those email messages, or
Contact Us.

How You Can Correct Any Inaccuracies in the Information

You have the ability to access and edit the personal information that you have provided to the Chops Grille & Tap House - Chops Rewards program. To update your information or to deactivate your account, please see the bottom of every email that you have received from the Chops Rewards program. There you will find a link to access your personal information. If you do not see this link or have any questions or comments, please click the following link: http://www.chopsgrille.com/contact

Your Acceptance of These Terms

By enrolling in the Chops Grille & Tap House - Chops Rewards Loyalty Program or otherwise providing information to us on this website, you agree to our Privacy Policy. We may also change the policy from time to time, so please be sure to visit this website often to see if anything has changed. If we post changes and you continue to use the website, you will be deemed to have agreed to the changes.

Chops Rewards Loyalty Program Rules

The Chops Rewards Loyalty Program is sponsored by Tower Hospitality Inc. DBA Chops Grille & Tap House, 1752 S. Broadway, Geneva, OH 44041. To participate in this Promotion you must to be a member of the Chops Grille & Tap House - Chops Rewards Loyalty Program. If you're not already a member, you sign up by going to www.chopsgrille.com/rewards. It only takes a minute.

Participation in Chops Grille & Tap House - Chops Rewards Loyalty Program is subject to Program Terms & Conditions, these Promotion Rules, as well as any additional rules or terms that we may post at www.chopsgrille.com/rewards.

The Chops Rewards Loyalty Program will begin at 12:00:00 AM ET, October 1, 2011, and is subject to cancellation at any time.

During the Promotion you will receive 1 point for each dollar you spend at Chops Grille & Tap House. When the amount of your total purchases reaches $100 you will receive a spending reward certificate good for $5.00 towards your next purchase at Chops Grille & tap House. For each additional $100 you spend on Qualifying Purchases you will receive an additional $5 spending reward certificate.

Each reward coupon will be sent to the email address you provided during registration, in most cases within a few days after you reach the required purchase amount. You'll have to print and present the coupon to receive your reward. Your certificate will expire if not used at a Chops Grille & Tap House within 30 days from the date it is issued. Certificates may not be used towards payment of tax or tip or for the purchase of alcoholic beverages. The coupon has no cash value and no change will be given for coupon redemption. Your $5 spending reward certificate will have a serialized code tied to your membership so you can only use it one time.

Lost, stolen or expired certificates will not be replaced. Certificated may not be used in conjunction with other rewards or discounts. Tower Hospitality Inc. reserves the right to substitute an award of equal or greater value for any reason. Limit of one spending reward per Member per visit.

Chops Rewards Terms & Conditions

The Chops Rewards Loyalty Program (the "Program") is a customer recognition program that rewards enrolled Chops Grille & Tap House guests ("Members") for dining with us. Enrollment, membership, and all related benefits of the Program, including the use of this website (our "Website"), are offered to you by Chops Grille & Tap House, an affiliate of Tower Hospitality Inc., at its discretion. The Program is restricted to Chops Grille & Tap House located in Geneva, Ohio. Your participation in this Program is subject to these Terms & Conditions (these "Terms"), including any changes made to these Terms in the future.

ELIGIBILITY AND ENROLLMENT.

To enroll in the Program you must have a valid email address and telephone number. You must also be at least 21 years of age as of the date of enrollment. Businesses, corporations, joint ventures, partnerships, groups, associations, and other non-personal entities are not eligible to participate in the Program. Employees of Tower Hospitality Inc., its affiliates, and others who are eligible for employee-based discounts or benefits are not eligible to participate in the Program. Your membership is nontransferable.

To enroll in the Program you must complete the online application process at this Website, where you will be asked to provide certain identifying information, including your email address and telephone number. All information submitted must be truthful and accurate. It is your responsibility to ensure that the information you have provided remains current, and to promptly notify us (by updating your online profile through the link provided in Chops Rewards emails) of any changes. There are alternative methods to join Chops Rewards including, but not limited to, in-restaurant sign-up, partner promotions or websites or via Chops Grille & Tap House's promotions or contests. Enrollment begins upon activation of your account, which in most cases will be the day you complete your online registration. Upon successful enrollment, you will be assigned an account accessible with the telephone number that you provided at sign up. To receive credit for your purchase, provide your account number or the phone number you used to sign up to your server, bartender or hostess in the restaurant to identify yourself as a member. Information about current promotions will be sent to the valid email address you provide.

PRIVACY POLICY.

Information you submit on our Website will be used as described in the Program Privacy Policy, which is described at the top of this page. By applying for enrollment in, and participating in, the Program you are agreeing that we may use your information as described in the Privacy Policy. You are also agreeing to review these Terms and the Privacy Policy regularly so that you can make informed decisions about your use of our Website, your participation in the Program, and the personal information you choose to share with us.

PROMOTIONS AND MEMBER BENEFITS.

The terms of specific Program promotions will be disclosed at the time of the offering. Our Website will explain Member benefits and specific promotion details, which are subject to change at any time. The primary reward promotion is based on the dollar amount you spend on purchases of food and beverage at Chops Grille & Tap House. For more information about what types of purchases count toward rewards ("Qualifying Purchases"), see the paragraph entitled "Non-Qualifying Purchases" below. To receive credit for a Qualifying Purchase you should identify yourself as a Chops Rewards Member and provide the phone number you used to sign up to your server, bartender or hostess.

Chops Rewards is an email-based program. All member benefits, promotions, program updates, and account-based operational messages will be communicated to Members via email. We are not responsible for any delay or failure to record purchases to your account. If the restaurant must manually record points from purchases we will attempt to credit your account on a timely basis. However, you have the responsibility of making sure that your purchases are properly credited. Please retain copies of your receipts and/or account statements for your records. Any claim for purchases not credited accurately must be received by us before the end of the then-current promotional offer. We have no liability for (a) any printing, production, typographical, mechanical, or other errors regarding the earning, redemption or accumulation of participation credit or any other aspect of the Program; (b) any delay or failure to credit your account; or (c) any failure to provide Program communication. We reserve the right to invalidate purchases credited to your account if we determine that such purchases were improperly credited to your account or obtained fraudulently. We reserve the right to require proof of Qualifying Purchases recorded in your account, and we reserve the right to delay the processing of any reward, without notice to you, in order to assure compliance with these Terms.

NON-QUALIFYING PURCHASES.

Qualifying Purchases include, but are not limited to any purchase of food, drinks, gift cards and apparel. The dollar amount of a Qualifying Purchase may not include the amount of any sales tax, state fees, delivery charges, or gratuities added to the food and beverage charge. Certain items may be excluded from credit in a particular promotion. Purchases of contracted private parties will not count as Qualifying Purchase. Chops management reserves the sole right to decide whether a purchase is Qualifying or Non-Qualifying.

RESTRICTIONS ON USE AND REDEMPTION.

We are not obligated to apply Program rewards to pay for the following: sales tax, state fees, delivery charges, or gratuities. We reserve the right at any time to limit Program enrollment, or to establish different levels of Program participation or targeted offers that may result in promotions that are not available to all Members. We may discontinue your membership and void or cancel your account at any time, for any reason, without notice to you, including if we suspect that you have engaged in fraud or theft, or have otherwise acted illegally, or in violation of these Terms. These rights are in addition to any other legal or equitable remedy which may be available to us under applicable law.

You may only enroll in the Program for yourself, and may only participate in the Program using your own account. You cannot participate in the Program on behalf of other Members or non-members.

You should not rely upon the continued availability of the Program, or any earning or redemption offers, merchandise or other offers made in connection with the Program. All rewards are available while supplies last and are subject to change and/or revocation without notice.

PROGRAM OR ACCOUNT TERMINATION OR MODIFICATION.

You may cancel your Chops Rewards membership at any time by unsubscribing through the link provided on all Chops Rewards emails.

Cancellation may take up to 10 business days to finalize. During that period, you may receive previously scheduled promotional emails. You will forfeit your entitlement to any Program reward immediately upon de-activation or termination of your membership.

If you do not make a Qualifying Purchase during any 12-month period, your account balance may be reduced to zero and you may forfeit any Member participation credit you had accumulated.

We reserve the right to deactivate any Member account that has not earned a Qualifying Purchase during a period greater than 12 months.

We reserve the right, at our sole discretion, to (a) suspend, change or terminate the Program, any individual promotion, or any member benefit, in whole or in part; (b) modify, limit or suspend the use and/or redemption of any participation credit, such as Qualifying Purchase credit, in any respect; (c) modify or change redemption procedures, including the amount of participation credit required for particular rewards; (d) modify, limit or suspend the collection of participation credit, including but not limited to imposing time limits and changes in participation credit values. We may make these changes even though the changes may affect the value of Member participation credits already accumulated at any time and from time to time. Your continued participation in the Program after any modification to the Program and/or these Terms will indicate your acceptance of any such modification. You expressly agree to assume responsibility for reviewing the Terms for any updates or modifications. If you don't agree to any changes to the Program or these Terms, your sole remedy is to deactivate your account (and forfeit any unused participation credit).

You expressly agree to waive and set aside your respective rights and obligations under any applicable law in the event of any termination of the Program or modification of these Terms to the extent that such law requires any judicial pronouncement for the termination of the Program or modification of these Terms. We also agree to waive and set aside our respective rights and obligations in this regard.

MEMBER COMMUNICATIONS & PROGRAM PARTICIPATION.

When you join the Chops Rewards program, you are required to provide your email address and phone number. The program is an email-based program, using email as the distribution channel for all earned rewards, program benefits, program changes and update messages and all promotions and offers available to members. If you no longer wish to receive email communications from Chops Grille & Tap House, you will forfeit the ability to earn and use Chops Rewards points that you have earned. There are no alternative distribution methods for the above mentioned awards and communications besides email. If you wish to opt-out of emails from Chops Rewards you will no longer receive emails from Chops Grille & Tap House unless you decide to opt-in at a later date. If you opt-out of emails, please allow up to 10 business days for your request to go into effect.

MEMBER OBLIGATIONS AND REPRESENTATIONS.

By submitting an application to enroll in the Program, or by taking part in the Program, you are expressly agreeing to be bound by these Terms, as they may be amended from time to time. You agree not to misuse Program privileges by engaging in conduct that is detrimental to us, including without limitation: having multiple accounts; making purchases on the behalf of other Members; participating in purchasing or redemption fraud; or using any robot, spider, other automatic device or manual process to transact with or monitor the Program.

You agree to comply at all times with all laws, rules, and regulations that are applicable to you. You hereby acknowledge that you may only participate in the Program if and to the extent that such participation is permitted by all applicable laws, rules, and regulations, and that your application for enrollment is subject to our acceptance. We may refuse at any time to enroll you, or to restrict, modify, or terminate your participation in the Program without liability to you or any law, rule, or regulation.

You agree to provide only accurate and true information to us at all times. You agree to comply with all of these Terms and with the terms of any affiliated and/or related programs, offers and promotions at all times. You agree to promptly notify us of any change in address, whether mail or email, by updating personal information through the link provided in all Chops Rewards emails. You agree that your participation in the Program is entirely at your own risk.

LIMITATIONS OF LIABILITY AND RELEASE OF CLAIMS AGAINST US.

NEITHER TOWER HOSPITALITY INC., ITS OR SUBSIDIARIES, PROGRAM AFFILIATES, SUPPLIERS, OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS ("ASSOCIATES") SHALL HAVE ANY RESPONSIBILITY OR LIABILITY FOR ANY CLAIM, LOSS, INJURY, DAMAGE, DELAY, ACCIDENT, COST OR EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES AND COSTS OF SUIT), NOR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (COLLECTIVELY, "LOSSES AND DAMAGES"), DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATED TO (I) THESE TERMS; (II) THE PROGRAM OR THE WEBSITE; (III) ANY FAILURE, DELAY OR DECISION BY US IN ADMINISTERING THE PROGRAM; (IV) ANY UNAUTHORIZED USE OF A CARD OR ANY BREACH OF SECURITY BEYOND OUR REASONABLE CONTROL; (V) ANY OFFER, REPRESENTATION, STATEMENT OR CLAIM ABOUT THE PROGRAM MADE BY US OR ANY ASSOCIATE OR ANY OTHER PERSON OR ENTITY; OR (VI) THE PURCHASE, REDEMPTION FOR OR USE OF ANY REWARDS WHETHER MADE AVAILABLE BY US, ONE OF OUR ASSOCIATES OR ANY OTHER PERSON OR ENTITY, OR OTHERWISE. The foregoing limitations of liability shall apply whether the alleged liability is based on contract, negligence, tort, strict liability or any other basis, even if we or our affiliates or our or their representatives have been advised of or should have known of the possibility of such losses and damages, and without regard to the success or effectiveness of other remedies.

IN NO EVENT SHALL OUR AND OUR AFFILIATES' MAXIMUM COMBINED AGGREGATE LIABILITY HEREUNDER FOR ANY CAUSE WHATSOEVER IN ANY CALENDAR YEAR ARISING OUT OF OR IN CONNECTION WITH ANY OF THE MATTERS DESCRIBED ABOVE EXCEED TWENTY-FIVE UNITED STATES DOLLARS (U.S. $25.00).

By participating in the Program you hereby agree: (a) to release us and all of our affiliates, subsidiaries, franchisees, Program partners, vendors, distributors and independent contractors, and each of their officers, directors, employees and agents from any and all liability, loss or damage incurred with respect to the issuance, receipt, possession, and/or use or misuse of any reward; (b) under no circumstances will you be permitted to obtain rewards for, and you hereby waive all rights to claim, punitive, incidental, consequential, special or any other damage or loss, other than for actual out-of-pocket expenses; (c) all causes of action or claims arising out of or connected with the Program, or any reward shall be resolved individually, without resort to any form of class action; and (d) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, excluding attorneys' fees and court costs.

NO WARRANTY

THE PROGRAM AND THE WEBSITE ARE PROVIDED "AS-IS," WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND. WE HEREBY DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WHATSOEVER, WHETHER WRITTEN OR ORAL, EXPRESS, IMPLIED, STATUTORY, OR ARISING BY OPERATION OF LAW, COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH RESPECT TO THE PROGRAM AND THE WEBSITE.

GOVERNING LAW

Your application for enrollment, participation, and redemption of rewards in connection with the Program are subject to our verification and acceptance, which acts shall be deemed made, performed, transacted, and closed in the State of Ohio, USA. By participating in the Program, you agree that the laws of the State of Ohio, without regard to any conflict of laws rules, will govern your and our observance of these Terms.

GENERAL

If we fail to act with respect to your breach or anyone else's breach of these Terms on any occasion, we do not waive our right to act with respect to future or similar breaches.

These Terms constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to earn rewards through the Program, and your entitlement to any other benefits of the Program, and supersede all prior agreements between us, whether oral or written, including, without limitation, all previous versions of these Terms.

If any provision of these Terms (including limitations of liability) is held by a court of competent jurisdiction to be void, invalid, contrary to law, or unenforceable for any reason, such provision shall be deemed changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of this Agreement shall remain in full force and effect.

We are the final authority as to the interpretation of these Terms and as to any other questions or disputes regarding the Program or any reward.